What is your returns policy?

SP Gifts products are personalised and made to order. For this reason, returns or refunds are not accepted for change of mind, spelling approval errors, or unwanted items once an order has been processed.

Do you accept returns on personalised items?

Personalised items are non-returnable unless they arrive damaged or have a genuine fault. This is in line with Irish and EU consumer law.

Does your returns policy affect my consumer rights?

No. This returns policy does not affect your statutory rights under Irish and EU consumer law.

SP Gifts Returns Policy

Q: What should I do if my item arrives damaged or faulty?

If your item arrives damaged in transit or has a genuine fault, please contact SP Gifts within 48 hours of delivery with your order number and clear photographs. Where a fault is confirmed, a replacement or refund will be offered.

At SP Gifts, products are personalised and made to order.

Because of this, we do not accept returns or refunds for change of mind, spelling approval errors, or unwanted items once an order has been processed.

If an item arrives damaged in transit or has a genuine fault, please contact us within 48 hours of delivery with your order number and clear photographs. Where a fault is confirmed, a replacement or refund will be offered in line with Irish and EU consumer rights.

This policy does not affect your statutory rights.

General

All SP Gifts items are personalised and made to order, so production time is required before dispatch.

Once you place an order, I will first send you a sample image for approval. Production begins once approval is received.

Production Time

Orders take 2–3 working days to be created after approval of the sample image.

Delivery Options

Standard Delivery – An Post

€7, or FREE on orders over €70
Delivery time: 9–12 working days total (including production and delivery)
Sent via An Post standard service

Express Delivery – DPD Signature

€10.75
Total delivery time: approximately 5 working days
- 2–3 working days to make your order after approval
- 2 working days with DPD once collected
- Signature required on delivery