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SP Gifts - Wedding Unity Candles, Christening Candles, Memorial Cards and Personalised Gifts Ireland
Customer Help & FAQ
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WHAT IS YOUR RETURNS POLICY?Due to the personalised nature of these products, SP Gifts does not accept returns. Each item is custom made to your specifications, making it unique and unsuitable for resale. Therefore, once an order is placed and the sample is approved, it cannot be returned. I appreciate your understanding and encourage you to review all customisation details carefully before finalising your order. If you have any concerns or questions, please contact me before placing your order.
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HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER?Once you place an order, I will first send you a sample image for approval. Since each product is personalised and made here in the workshop by me personally, it takes approximately 3-4 working days to create your item prior to shipping. Standard post delivery typically takes an additional 4-5 days, depending on postal services. For a faster option, you can choose An Post Express, which still requires 3-4 working days for creation but offers a quicker delivery time of 1-2 working days after the item is made. Please note that all items are made to order and not pre-made, which ensures each product is uniquely designed and made for you. Thank you for your understanding and patience.
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